Customer service should be easy, shouldn’t it? It’s just common sense, right?

But there are many different interpretations of what constitutes common sense – my common sense might not be yours and vice versa.

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Your brand is not in your hands anymore – it’s an unpalatable truth for many businesses, but it is the new reality of the information age.

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Hello world!

Today we are proud to take the wraps off our baby and ask you to welcome digitalmud into your lives. Read the rest of this post