Services
Services
At digitalmud, we don’t believe in a one-size-fits-all approach and have a unique relationship with each and every one of our clients.
Whether you’ve tried to delve into social media before without complete success or have yet to make your presence known, we can help your business find value in the conversations that are happening online every day.
Take a look at what we offer and give us a call to see how we can help.
NetnographyNetnography is the science of data-mining the deep corners of the internet to help you understand your online ecosystem, your competitors, your customers and – most importantly – what those customers say and think about your brand. |
StrategyIs your business one of the few or one of the many? You should aim to be one of the few – research suggests just 19% of organisations in Europe have a clear social media strategy. We’ll help you create the right strategy to deliver on your business goals and put you ahead of the competition. |
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Social Media MonitoringSocial media monitoring is critical to protect and manage the reputation of your business. We’ll help you keep an eye on conversations in blogs, social networks, forums, review sites and more to provide customer insight, as well as keeping tabs on your competitors. |
ConsultancyConsultancy is a broad term – but our clients find social media creates a broad range of challenges and opportunities. Fortunately we’ve got the experience to help with social media measurement, social media reporting and change management, as well as good answers to random questions. |
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Market ResearchWe looked online for a financial company and found customers keen to know more about a product that wasn’t being given the prominence it deserved. What would we find if we looked for you? |
TrainingThe world is changing rapidly – we’ll help you stay relevant with bespoke training. Whether you want your comms team to add social media to the PR mix, you want your contact centre people using Twitter or you need a briefing for the board, we can help. |
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Competitor IntelligenceWhat’s your competition up to? What can we learn about their strategy? What do their customers think of them? What gaps in their offer can you exploit? We can help you answer those questions and more with our competitor intelligence service. |
ImplementationCreating and implementing strategy go hand-in-hand – but at digitalmud we treat social media strategy implementation as a service in its own right. We do this for two reasons – firstly, we have a pretty cool approach and, secondly, we want you to know we’ll support you all along your social media journey. |
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