Social Listening
Social Listening
Would it help your business to be able to listen into millions of customer conversations about you and your competitors, regardless of when or where they take place online?
digitalmud’s social listening practice area will help do exactly that and feed the rich insight back into the heart of your business.
We deliver value by separating the signal from the noise on your behalf to show you what is making your customers – ex, current or future – happy or sad about your business.
And we do it all with an eye on meaningful quantification according to your business goals.
Through the process of netnography we will map who matters to your brand, what emotions your customers are expressing and we will look for insight around new business opportunities.
Where netnography can be thought of as a beautifully composed, high definition photo, social media monitoring is more like video – it’s fast moving and if you put the ‘footage’ in the right hands the results can be startling.
With social media monitoring we will focus the social media firehose and turn it into a stream of useful business intelligence with our custom reports.
It’s time to flip the funnel and start listening to your customers’ stories, rather than obsessing about telling them yours.
Call us and let us be you online eyes and ears.
