In our last post about common sense customer service we were going to use the expression “not happy, Jan” but decided against it because we weren’t sure how much resonance it would have outside of Australia.

So, seeing as it is a bank holiday weekend here in the UK we thought it would be fun to share with you the source of the expression “not happy, Jan” so that when we use it in future you will know exactly what we are on about!

Enjoy this slice of classic Australian advertising from the early 2000′s.

Hope you enjoy your holiday weekend.

So you’ve got a corporate website, a PR company on a monthly retainer and a marketing team.

If you’re lucky, you might also have a search agency making sure Google knows how to find you.

You might also have a media buying agency, a PPC agency, an advertising agency and a creative or design agency on the books too.

Surely then social media would be covered by that phalanx of experts? Read the rest of this post