Common sense customer service
Customer service should be easy, shouldn’t it? It’s just common sense, right?
But there are many different interpretations of what constitutes common sense – my common sense might not be yours and vice versa.
What are your customers saying?
How good are you at listening? Really listening?
And what if we separate you the person from the company/body/organisation you work for? Is your company hearing what its customers are saying?
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