In our last post about common sense customer service we were going to use the expression “not happy, Jan” but decided against it because we weren’t sure how much resonance it would have outside of Australia.

So, seeing as it is a bank holiday weekend here in the UK we thought it would be fun to share with you the source of the expression “not happy, Jan” so that when we use it in future you will know exactly what we are on about!

Enjoy this slice of classic Australian advertising from the early 2000′s.

Hope you enjoy your holiday weekend.

One of the questions that businesses frequently ask when starting on their social media journey is how to make it a day-to-day part of what they do. The answer is to think strategically.

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Can social media make you money? It’s not an unreasonable question given the way that social media is capable of hyping itself up.

The answer – yes and no.

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